Get help for Tenant Management

All tenants on all ARIS servers that are managed by this infrastructure tenant are listed. It provides an overview of each tenant. Click More at the end of each row to see all available actions for each tenant.

If you click a tenant, the following pages are available:

Describes the status of the tenant:

Read-only

This tenant cannot be managed. Infrastructure tenants are read-only so that they cannot be inadvertently locked or deleted. In this case, access to ARIS would no longer be possible.

Active

This tenant is available to all users with appropriate privileges. Users can edit data they are authorized to use in the programs and function assigned to them.

You can manage active tenants.

Locked

This tenant is not available. Users cannot log in.

You can manage locked tenants.

Tenant corrupt; deletion possible after cooldown

A severe error occurred while this tenant was created or copied. This tenant cannot be used nor deleted. You must wait until it is in the Failed status to delete it.

Failed

This tenant was corrupted. You can delete it now.

Access denied

A connection to this tenant cannot be established. This may be due to any of the following:

Impersonation failed

This tenant is not yet available due to missing functional privileges for impersonation. This status can occur if a tenant was created using ARIS Cloud Controller (ACC), but the superuser is lacking functional privileges.

The following functional privileges are required:

Being prepared for deletion

This tenant cannot be used anymore. It was prepared for deletion. The deletion of a tenant takes some time. This status is shown as long as the process is not completed. After the process is completed, the status switches to Prepared for deletion.

Prepared for deletion

This tenant was prepared for deletion. You can delete it now.

Describes the average number of logins in the current week relative to the number of licenses.

Unknown

The average utilization cannot be determined because the tenant is either locked or a connection has failed.

Low

The average number of logins this week is lower than the number of licenses.

Average

The average number of logins this week is lower than three times the number of licenses.

High

The average number of logins this week is three times the number of licenses or higher.

Illustrates the percentage usage of all licenses using a progress bar.

It remains green until all licenses are used.

If all licenses are used, the bar turns red. No further users can log in on the tenant.

A warning is also displayed if at least one individual license from the total quantity of licenses is used up, for example, Simulation. In this example, all users can still use ARIS Architect. However, simulation is no longer available.

Moving the mouse over the bar displays the number of available and used licenses in a pop-up. Clicking the bar displays the information in a dialog.

Indicates when the tenant was last backed up.

If there is no backup of a tenant, the message Not yet backed up is displayed.

During backup, the Backup in progress symbol is displayed in this column.

Once the tenant has been backed up, the Tenant backup complete symbol is displayed. The backup list on the Backups page is extended.

The times specified relate to the location of the ARIS server. If a tenant is managed by an ARIS server in another time zone, the date and time at the location is displayed in the language used at that location.

Clicking the link downloads the current backup file to your computer.

If an error occurs during the backup, the warning Backup failed is displayed. Check whether the user account you used to perform the backup has the required privileges.

Actions are logged as and all logged pieces of information can be displayed if required.

To open logged information, click Open . If you close the section, the number of logged status information is set to . All messages are available until they are deleted .