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Back up tenant

Users with appropriate privileges can manually back up all data from tenants. They thus create a restore point. All information about the tenant is saved in a backup list. If you want to include the user statistics, the property User statistics in backup (com.aris.umc.user.statistics.backup) must be enabled in the configuration (see ARIS help: ARIS Administration > Configuration Configuration > User management > Security > Advanced settings).

Warning

To avoid data inconsistencies and possible data loss, you must not perform any of the following activities in parallel, neither manually nor scheduled:

- Deleting any Process Governance process instance, process version, or process

- Archiving Process Governance process instances

- Backup/restore tenant (containing Process Governance or ARIS document storage data)

Prerequisite

The default location for saving backup files was changed to a different folder on a physical drive to prevent that files stored in the default location are automatically deleted when you perform an update setup.

Procedure. Procedure

  1. Click Tenants.

  2. At the end of the row for the tenant you want to back up, click More More > Backup. The Back up tenant dialog opens.

  3. Select the content to be included in the backup and enter a description for the backup version. This text makes it easier to select the relevant version when restoring the tenant.

  4. Select a backup option.

    The Now option is enabled by default. You can also select Daily, or Weekly.

    Object storage is only available, if your administrator made this option available.

    This option is only available, if your administrator reconfigured ARIS Cloud Controller (ACC) to reconfigure umcadmin_m JAVA-Dcom.aris.tm.cloud.storage=true.

    1. Select a Storage type. Depending on your selection you must enter al credentials and paths required and may select further options.

    2. Select Incremental backup, if required.

      Network share is only available, if you are using ARIS Process Mining. If you do so, you can also store the backup in a subfolder.

  5. Select Incremental backup, if you only want to backup the changes made since the last backup. This option is only available, if you have selected Object storage or Network share.

  6. Click OK. The tenant is backed up. During backup, the Backup in progress Backup in progress symbol is displayed in the Last backup column.

The selected content of the tenant was saved in the backup list if a Tenant backup complete check mark and timestamp appear in the Last backup column. The system administrator is informed by e-mail whether the action was completed successfully or whether warnings or errors occurred.

If a tenant backup containing Process Governance data takes a long time to complete, Process Governance downtime is likely to be long. To reduce Process Governance downtime while the backup is in process, you can set the Use snapshot-based backup mode property in the Process Governance configuration. For details, refer to the ARIS online help (Manage ARIS > Set up Process Governance > Valuable information >What infrastructure properties are available?)

You can restore the tenant with this data at any time.